SpinLynx Privacy Policy

At SpinLynx, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at spinlynx.com. We are operated by SpinLynx LTD, with payments processed by SpinLynx LTD and the domain managed by LAVA ENTERTAINMENT DS DV as sub-operator. By using our platform — whether as a guest browsing the SpinLynx online casino or as a registered player — you agree to the practices described in this document.

Who We Are

We are SpinLynx LTD, registered at Barge straat 1, and our fully-owned subsidiary SpinLynx LTD (Hollandia 24). Our SpinLynx casino operates under Curaçao Master License No. 34389464EU. The domain spinlynx.com is explored by LAVA ENTERTAINMENT DS DV under permit DEAJS/SCFVF/P-06/2005 issued by the General Directorate of Games and Sweepstakes. For any privacy-related questions, you can reach us at support@customercarespinlynx.com.

Data We Collect

When you register and use our services at SpinLynx, we may collect the following categories of personal information:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (as part of our KYC process, including a selfie with ID)
• Financial information, including payment method details (Visa, Mastercard, Skrill, Neteller, iDEAL, Interac, crypto wallets, and others)
• Account activity, including deposits, withdrawals, game history, and bonus usage
• Device information, browser type, IP address, and session data
• Communications you send us via live chat or email

How We Use Your Data

We at SpinLynx use the information we collect for the following purposes:

• To verify your identity and comply with our KYC and AML obligations
• To process your deposits and withdrawals through our supported payment methods
• To manage your account, bonuses, and participation in our VIP Club (Elite VIP Circle), SpinLynx Marathon tournaments, and promotional offers
• To provide 24/7 customer support via live chat and email
• To detect and prevent fraudulent activity, problem gambling, and terms violations
• To send you relevant promotional communications (where you have consented)
• To comply with our legal and regulatory obligations under applicable laws
• To improve our platform, games, and overall user experience

Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (your account agreement with us), compliance with legal obligations (licensing, AML, KYC requirements), your explicit consent (where applicable, such as for marketing), and our legitimate interests in operating a secure, fair, and responsible gaming environment at our SpinLynx casino.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners and service providers to operate our platform effectively. These include:

• Payment processors and banking partners (to handle transactions via Visa, Mastercard, giropay, Multibanco, MB WAY, Neteller, Skrill, cryptocurrency networks, and others)
• Game providers such as NetEnt, Play'n GO, Microgaming, Hacksaw Gaming, Relax Gaming, and others whose software powers our 3,000+ game library
• Identity verification and fraud prevention service providers
• Regulatory authorities and law enforcement, where required by law
• Our sub-operator, LAVA ENTERTAINMENT DS DV, in the context of platform management

All third parties we work with are contractually required to handle your data securely and in compliance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by our licensing obligations and applicable regulations. Financial and transactional records may be retained for a longer period to meet anti-money laundering and audit requirements. Once retention periods expire, we securely delete or anonymize your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our SpinLynx platform:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data (subject to legal retention obligations)
• The right to object to or restrict certain types of processing
• The right to data portability, where applicable
• The right to withdraw consent at any time (where processing is consent-based)
• The right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us at support@customercarespinlynx.com. We will respond to your request within the timeframes required by applicable law.

Security Measures

We are committed to protecting your data. Our SpinLynx platform uses SSL encryption to secure all data transmitted between your device and our servers. We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, loss, or misuse of your personal information. Access to your data within our organization is restricted to those personnel who need it to perform their duties.

Cookies

We use cookies and similar tracking technologies on our website to enhance your experience, remember your preferences, analyze traffic, and support our marketing activities. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. For full details, please refer to our dedicated Cookie Policy.

Responsible Gaming and Self-Exclusion

We at SpinLynx are committed to promoting responsible gambling. We offer tools including deposit limits, session limits, and self-exclusion options. If you choose to self-exclude, we will process and retain the necessary data to enforce your exclusion and prevent future registrations, even after your account closure.

Restricted Jurisdictions

Our services are not available to residents of certain territories, including Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States of America, and Yemen. We do not knowingly collect personal data from individuals in these jurisdictions, and any accounts identified as belonging to restricted regions will be closed in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you through the platform or via email. We encourage you to review this policy periodically. Continued use of the SpinLynx online casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our support team. We are available 24/7 via live chat at spinlynx.com or by email at support@customercarespinlynx.com. We are here to help and will address your inquiry as promptly as possible.