Our SpinLynx Responsible Gaming

Understanding Problem Gambling

We at SpinLynx recognise that gambling can become problematic for some individuals. Problem gambling is not simply about how much money someone spends — it is about the impact that gambling has on a person's life, relationships, mental health, and financial stability. Recognising the early signs is crucial, and we encourage every player to stay honest with themselves.

Ask yourself the following questions honestly:

• Do you spend more money on gambling than you originally planned?
• Do you find yourself chasing losses, hoping to 'win back' what you've lost?
• Is gambling affecting your relationships, work, or daily responsibilities?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you hide your gambling habits from friends or family?
• Have you tried to cut back or stop gambling and found it difficult?

If you answered 'yes' to any of the above, we strongly encourage you to make use of the tools and resources we provide, or reach out to one of the professional support organisations listed further below.

Our Responsible Gaming Tools

We at SpinLynx Casino have made it straightforward for you to set boundaries and manage your activity. All of our protective tools are accessible directly through your account settings, and our 24/7 support team can assist you in activating any of them at any time.

Deposit Limits

At Spin Lynx Casino, you can set daily, weekly, or monthly deposit limits to control how much money you add to your account over a given period. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. Reducing a limit, however, applies instantly — because your wellbeing always comes first.

Session Time Limits

Our SpinLynx Casino platform allows you to set session time reminders so that you are always aware of how long you have been playing. You will receive a notification when your chosen time is reached, giving you a natural moment to pause, reflect, and decide whether to continue or step away.

Loss Limits

You can also define the maximum amount you are willing to lose within a specific timeframe. At Spin Lynx, we believe that knowing your loss ceiling before you start playing is one of the most effective habits for maintaining healthy gambling behaviour. Once your loss limit is reached, you will be unable to place further bets until the limit period resets.

Reality Checks

We offer in-session reality check prompts that appear at regular intervals chosen by you. These brief notifications display how long you have been playing and how much you have wagered, helping you stay grounded and make informed decisions about your play.

Self-Exclusion

If you feel that you need a stronger break from gambling, our SpinLynx platform offers self-exclusion options of varying lengths — from short cooling-off periods to longer-term exclusions. During a self-exclusion period, you will not be able to log in, place bets, or access bonus offers. We will also do our best to ensure that you do not receive marketing communications during this time.

To activate self-exclusion, please contact our support team via live chat or email at support@customercarespinlynx.com. Our team is available around the clock and will process your request promptly and without judgment.

Account Closure

Should you decide that you need to permanently close your account, we at Spin Lynx will honour that decision immediately. Simply reach out to our customer support team and we will guide you through the process. Permanent account closure cannot be reversed, and this is by design — we want to make sure this option works as a genuine safeguard.

Protecting Minors

At SpinLynx Casino, we have a zero-tolerance policy regarding underage gambling. You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to register and play on our platform. We verify the age and identity of all our players as part of our KYC (Know Your Customer) process, and we take this responsibility extremely seriously.

If you share your device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Useful tools include:

• Gamban — blocks gambling websites across all devices
• Net Nanny — comprehensive parental control and filtering software
• Betfilter — dedicated gambling blocking software
• Cybersitter — family internet filtering solution

Please never share your SpinLynx account credentials with anyone, including family members. Each account is strictly personal and should remain private.

Our Responsible Gaming Principles at a Glance

Professional Support Organisations

We at Spin Lynx Casino want you to know that you are never alone. If you or someone you know is struggling with gambling-related issues, professional help is available. We encourage you to reach out to any of the following organisations:

• GamCare — www.gamcare.org.uk — Free support, information, and counselling for problem gamblers and their families
• Gamblers Anonymous — www.gamblersanonymous.org — A fellowship of individuals who share their experience and support one another
• BeGambleAware — www.begambleaware.org — Independent advice, support, and resources for safer gambling
• Gordon Moody Association — www.gordonmoody.org.uk — Residential treatment programmes for gambling addiction
• GamStop — www.gamstop.co.uk — Self-exclusion scheme for UK-licensed gambling websites

These organisations provide free, confidential, and non-judgmental support. We actively encourage any player who feels they may have a problem to make contact with them.